Frequently Asked Questions

Yes, 100% free. No payment, no insurance required to call us.

Yes. Your privacy is strictly protected. We only break confidentiality in situations involving imminent serious harm.

Massachusetts has a robust treatment system — inpatient detox and rehab, residential programs, intensive outpatient, medication-assisted treatment (MAT), and recovery coaching services in Boston, Springfield, Worcester, Lowell, and statewide.

Yes. MassHealth (Massachusetts Medicaid) provides comprehensive coverage for substance use disorder services including detox, residential treatment, outpatient programs, and MAT. Massachusetts is considered a national leader in addiction treatment access.

MGL c. 94C § 34A protects anyone who calls 911 for an overdose from drug possession prosecution. The caller, the overdose victim, and bystanders who help are all protected. Always call 911 — the law is on your side.

Naloxone is available at most Massachusetts pharmacies without a prescription. The DPH's NEXT Distro program and community health centers distribute free kits. Many emergency departments also provide naloxone at discharge.

Massachusetts has a strong network of publicly-funded treatment programs accessible through the Bureau of Substance Addiction Services (BSAS). These provide free or low-cost treatment for income-eligible residents. We can help you navigate the application.

Yes. Massachusetts has several syringe service programs, naloxone distribution sites, and harm reduction organizations. We support any step toward safety, including harm reduction services.

Some programs accept out-of-state patients. If you are in another state seeking Massachusetts-based care, we can help identify which programs accept your insurance and take out-of-state residents.

We can help with aftercare planning — sober living houses, outpatient step-down, recovery coaching, and peer support groups. Recovery is ongoing, and we can help you build a long-term plan.